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Pay your friends with their mobile number

The app can send money to your friends using their mobile number instantly - even if they're customers of other banks! Open your Mobile app, click on the 'Pay Your Contacts' option, enter their mobile number, the amount you want to pay them and add a personal message.

Paying another NatWest mobile app user

If the person you're paying is a NatWest mobile app user, they'll receive a text to let them know you have made a payment to them and the money will be in their account instantly.

Paying a friend who is registered for Paym

If the person you're paying is registered for the Paym service, they'll receive a text to let them know you have made a payment to them and the money will be in their account instantly - even if they are a customer with another bank.

Not sure if your friend is registered for either?

If you are not sure if your friend is registered for either, don't worry, our Pay Your Contacts service will work out the fastest method for you.

If we can't send the payment via our NatWest app or the Paym service we will send it via Visa Collection. They just need to have a valid UK Visa debit, credit or prepaid card and a UK mobile. We'll send them a text message to let them know the money is waiting, and a link to click. Separately, you will have to let them know how much you've sent them. When they follow the link in the message, enter their Visa card number and the amount they're expecting from you, we'll deposit the money in their account within 3 days.

Once we've notified your contact, they have seven days to collect a payment. And we'll send you a text message when they've collected the payment and your balance has been debited.

Some important information

Pay Your Contacts lets you send maximum payment of £250 a working day, which is separate from daily withdrawal and Get Cash limits, to someone aged 16 and over with a UK mobile number and one of the following:

  • NatWest Mobile Banking app
  • Paym with their own bank
  • Valid UK Visa debit, credit or prepaid card.

Pay Your Contacts is available for NatWest customers on Android, iPhone and Windows.