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Why have you changed your automated service for Telephone Banking?

We have made changes to our automated service on 25th September 2016 when you call Telephone Banking.

We have made these changes to keep our customers safe and secure, and to ensure that we route your call to an agent who can help with your enquiry.

Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.