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What happens to payments (debits and credits) that people send to my old account during the Current Account Switch process?

The Current Account Switch Service will redirect payments to your new account after your switch date.

For some card payments you will need to provide your new card details to the business (e.g. Amazon) in the same way as you would now if your card expired and you were issued with a new one.

Customers who have switched their account to us since 16th September 2013 will benefit from a redirection service for an indefinite period of time, an extension to the previous 36 months offered.

If you have any specific queries please contact the switching team.

Account switching
0345 300 4189
Open Monday to Friday 8am - 6pm