Looking for answers
Ask a question

How do I pay someone for the first time using Online Banking?

Before you can pay someone using your Online Banking service you need to add them as a payee. A payee is the person or company you want to pay.

To do this, a card-reader and card will be needed.

More information if you want to make a payment abroad.

Watch - How to add a payee using Online Banking

To add a payee

  1. Log in to your Online Banking service at www.nwolb.com (opens in a new window)
  2. Select 'Payments and transfers' from the left hand menu
  3. Under the 'Make a payment or transfer' heading select 'Manage payees'
  4. Click on the 'Add Payee' button
  5. Type in the Name of the person or company (Up to 18 characters. Acceptable special characters are '/', '&' and '-'.)
  6. Type in their bank account number
  7. Type in their sort code
  8. Type in a reference - this should be something to help identify you to the payee (Up to 18 characters. Acceptable special characters are '/', '&' and '-'.)
  9. Click next
  10. Carefully check the details you've entered and authorise with your card-reader
  11. Once authorised, your new payee is added

Please note: If you add the payee through Telephone Banking you will be asked to confirm the payee details using your card-reader before you can make payments to that payee online.

Once you have set up a payee, you can proceed to make a payment to them.

Making a Payment

  1. Log in to your Online Banking service at www.nwolb.com (opens in a new window)
  2. Select 'Payments and transfers' from the left hand menu.
  3. Under the 'Make a payment or transfer' heading select 'Make a payment or transfer'.
  4. Select the account you want to make the payment from, and the payee you want to pay, from the drop down lists.
  5. Enter the amount and the date you want the money to leave your account. Payment limit information
  6. Select 'Next' and carefully check your payment details before clicking 'Confirm'
  7. Once you have clicked on 'Confirm' you will be shown a summary of your newly arranged payment

If you have ordered a card-reader that has not yet arrived or don't have access to one and you need to make a payment urgently, please contact Telephone Banking or visit your local branch to arrange a payment.

If you use our Mobile Banking app you can make payments of up to £250 by using the account number and sort code of the person or company you want to pay. No card-reader is required! You can make up to 5 payments each working day subject to the £250 limit, or 20 payments to a limit of £1000 over 4 working days.

Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).