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How do I request a PIN reminder for my credit card?

Your credit card PIN

If you've forgotten your NatWest credit card PIN, we can send you a reminder.

Credit Card Online Services

You can log in to Credit Card Online Services at www.natwest.com/cardservices

  1. Log in to Credit Card Online Services.
  2. Select 'Account management'.
  3. Select 'Get a card PIN reminder'.
  4. Click 'Confirm' and one will be sent to you within 7-10 days.

Online Banking

You can log in to Online Banking at www.nwolb.com (opens in a new window)

  1. Select 'Cards' from the main menu.
  2. In the 'Manage your credit card' section select 'Get a PIN reminder' from the menu.
  3. Add the last 5 digits of your NatWest credit card to the online form.
  4. Select 'Submit' and one will be sent to you within 3-5 working days.

If, however, your credit card is locked, you have more than one address registered with us, or you have more than one card for this credit card account, please call our Credit Card Helpdesk.

Mobile App

  1. Log in to your mobile app and select your credit card.
  2. Tap 'Unblock PIN' or 'Send PIN reminder'.
  3. Choose the cardholder to send the request.

Card services
0370 333 9091 (overseas +44 370 333 9091)
Minicom: 0370 154 1192
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Find out more about how you can view your credit card information online.

Your debit card PIN

You can log in to Online Banking at www.nwolb.com (opens in a new window)

  1. Select 'Cards' from the main menu.
  2. In the 'Manage your debit card' section select 'Get a PIN reminder' from the menu.
  3. Add the last 5 digits of your NatWest debit card and your date of birth to the online form.
  4. Select 'Submit' and one will be sent to you within 3-5 working days.

You can also order a PIN reminder for you debit card via your app.

  1. Log in to your app, select your account and tap 'Manage my card'.
  2. Choose 'PIN services', then 'PIN reminder'.
  3. Fill in the form and tap 'Submit' to receive a PIN reminder.