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Having problems logging in to Online Banking?

We have a number of solutions to help you. To find the right solution please read the following questions carefully.

Are you able to get to our secure website www.onlinebanking.natwest.com (opens in a new window)?

Yes - I've successfully connected to the www.onlinebanking.natwest.com (opens in a new window) website.

No - I was unable to get the www.onlinebanking.natwest.com (opens in a new window) website to load.

Are you seeing any of the following messages?

Internet Explorer cannot display the webpage

‘Internet Explorer cannot display the webpage. Turn on TLS 1.0, TLS 1.1 and TLS 1.2’’

'Javascript must be enabled'

Safari Browser is freezing when I try to use Online Banking