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How can I re-instate a direct debit?

We can reinstate any direct debit that has been cancelled within the past 90 days. This can be done in branch or through telephone banking. 

We cannot reinstate a direct debit if the mandate was cancelled over 90 days ago. Direct debits are requested from your account by the beneficiary (the person who receives the money from your account). If you want to re-instate a cancelled direct debit that was cancelled over 90 days ago, please contact the company that receives your payment. They will arrange to re-instate the direct debit on your account.

Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Business customers - 03457 114477 (overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.