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How can I re-instate a direct debit?

We can re-instate a direct debit if it:

  1. Was cancelled in error by the bank, or
  2. Is payable to a NatWest product e.g. a mortgage

The direct debit also must have been cancelled in the last 60 days.

If the above applies to you, please visit us in branch or get in touch via telephone banking where we will be happy to help. If not, please contact the company that receives your payment directly and they will arrange to reinstate the direct debit on your account.

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Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Business customers - 03457 114477 (overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 7am to 11pm Monday to Sunday.
Calls may be recorded.
Call charge information.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.