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How do I change or amend my alert preferences?

You can change or amend your alert preferences any time you like using Online Banking:

  1. Log in to Online Banking at www.nwolb.com (opens in a new window)
  2. Select 'Alerts' from the main menu
  3. From the 'Alerts' page select 'Manage alerts'
  4. Select the account you wish to amend the alert settings on
  5. Select 'Amend these alert settings'

Please note: You may need your card-reader to confirm certain changes to your alert preferences.

You can also manage your alerts using telephone banking or by visiting one of our branches.

Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).