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Why when using the app is my mobile phone number wrong?

This is the number that the bank has for you.

Your mobile number can be updated by logging into Online Banking - Find out how to update your mobile number.

You may also contact our telephone banking team

Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Business customers - 03457 114477 (overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.

Alternatively you may wish to visit a branch

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).