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What is Safe Custody?

Personal and Private banking customers cannot deposit any new items (except at the Manchester City Office branch) but items already in safe deposit are unaffected.

There is a charge of £10.00 to view an item that is held in safe custody. This fee is charged each time the item is viewed.

Safe Custody Service Fees

Boxes / Parcels up to 508mm x 382mm x 305mm £45 including VAT
Boxes / Parcels larger than 508mm x 382mm x 305mm £65 including VAT
Sealed Envelope £25 including VAT
Holding Wills £20 including VAT

These charges are applied yearly between November and January. It will appear on your statement as "CHG" with the corresponding amount listed above.

For further information or to arrange viewing/withdrawing your safe custody item, please contact your local branch

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).

Alternatively, you could phone us.

Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.