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Can my historic CHAPS payments be investigated?

Historic CHAPS payments can be investigated.

A charge may be applied when under taking this investigation, however, this will be advised to you.

If you wish to have your historic CHAPS payments investigated please contact Telephone Banking:

Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Business customers - 03457 114477 (overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.