How can we help you?

Each time you make a successful online transaction with your debit card, we will electronically send a 6 digit authorisation code to the merchant you have paid to allow the payment to go through.

You may need the authorisation codes used in transactions if you are disputing a payment with a retailer. You can find the authorisation code by contacting us.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

Ask Cora

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website