Looking for answers
Ask a question

Why did sending a text message to activate my debit card not work?

If you have sent a text message to activate your debit card and it has not worked it could be due to the following reasons:

  • Your text was received from a number that we do not hold on file.
  • Your text received from a phone that is abroad.
  • The account details you entered were incorrect in the text message.

If none of these apply then please call our telephone banking helpdesk for more information.

Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Business customers - 03457 114477 (overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.