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Why has my direct debit due today already gone?

If you have a Payment notification message saying a direct debit payment has been made today, we will not have been able to retrieve it as it will have already gone.

You can cancel a direct debit online up to 8.20pm (UK time) on the day the payment is due to be taken from your account.

If you cancel your direct debit at or after 8.20pm (UK time), future payments will have been cancelled. However the payment due today has already gone.

Before you cancel a direct debit you should usually let the payee know that you're about to do this.

If you believe the payment has been requested in error, please contact your local branch or Telephone Banking.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).

Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.