Looking for answers
Ask a question

Why is the balance of my loan more than I expected?

The balance displayed is the total of the loan amount and the interest still outstanding for the remaining term of the loan, this is not a settlement figure.

If you require a settlement figure for your loan or wish to discuss further borrowing requirements, you should call telephone banking and select option 3. A member of staff will be happy to help with your loan query.

Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.