Looking for answers
Ask a question

Why does only one direct debit show to a company when I have several payments to them?

When you first set up your direct debit, you sign a mandate detailing the account and reference number for the company that will request the money from your account. If you only see one direct debit online, it is likely the account details and reference number are the same, even though the payments may be different.

If you need any more information, including your payment history, please call our telephone banking helpdesk.

Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.