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How long will it take for the card-reader to arrive?

Once you have ordered your card-reader, it will arrive within 6 working days.

As with all communications, we will send the card-reader to the main customer address shown in our records. Please tell us if you change address by visiting your branch or by calling telephone banking.

If you have ordered a card-reader that has not yet arrived and you need to make a payment urgently, please contact telephone banking or visit your local branch to arrange a payment.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).

Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.