Yes, please send your broken card-reader to the address below and remember to order yourself a replacement card-reader.
To order a card-reader simply access your accounts online and select 'Security' from the main menu. From the 'Using a card-reader' section select 'Order a card-reader', then follow the on screen instructions.
Please help us recycle your old card-reader - post it free of charge to:
Freepost
PO Box 8565
Hinckley
LE10 9AZ
Alternatively you may be eligible to use your biometrics on your mobile app.