How can we help you?

For help with deleting a payee, follow the step by step instructions.

Mobile app

1. Once logged into the app, click on the account the payee is linked to
2. Click on 'Payments' then 'Manage payees'
3. Select the payee
4. Confirm by pressing 'Delete payee'

Online Banking

1. Log in to your Online Banking service at www.onlinebanking.natwest.com (opens in a new window)
2. Select 'Payments & transfers' from the main menu
3. Under the 'Make a payment or transfer' heading select 'Manage payees'
4. Click on the Payee you want to delete. The Payee details will then be highlighted
5. Click on the 'Delete Payee' button. The full Payee details will be displayed
6. Click 'Confirm' if the details shown are of the Payee you want to delete

You should now see confirmation that your Payee has been deleted.

To avoid the possibility of a payment being sent to an incorrect person or company, it is worth checking your list of Payees every so often and deleting any that you no longer need.