How can we help you?

If you have not received a payment sent through Paym we will need to investigate this for you.

Payments made through the service will usually be instant but may take up to 2 hours.

You may want to check your other current accounts or check with the sender to find out where the payment was sent.

If you haven't received the payment after 2 hours, please contact us.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

Ask Cora

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website