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How do I use the Emergency Cash service?

The Emergency Cash service can only be provided to you at the time of card cancellation.

The service allows you to withdraw money from your account using a security code instead of your card.

To use the Emergency Cash service:

  • You need to be within the UK
  • You must have at least £20 available in your account
  • You can withdraw up to £300 from a NatWest or Tesco cash machine

Remember you'll need to have money available in your account before you can withdraw it.

To report your Visa debit card lost or stolen and use the Emergency Cash service, please call our Card Loss centre straight away.

Card loss centre
Accounts in England & Wales:
0370 600 0459
(overseas +44 1268 500 813)
Minicom: 0800 917 0526
Accounts in Scotland:
0800 056 4386
(overseas +44 118 373 2674)
Minicom: 0800 0929 098

Open 24 hours a day.
Calls may be recorded.
Call charge information.