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I am unable to log into my iPad app, what do I do?

There are a number of reasons that you are unable to log into your iPad app:

  • The iPad app runs alongside your Online Banking. If you have locked yourself out of Online Banking or Telephone Banking this may be why you are unable to log into your app. Please try to log into Online Banking. If you are unable to do this then follow the steps to reset your login. Once this is complete you should be able to successfully log into the iPad app.
  • If you have entered your passcode incorrectly on multiple occasions this can cause the app to refuse you entry. Please open the app and select the option 'Forgotten passcode?' This will clear the app of your previously set passcode and any accounts added and will allow you to re-register. Registration only takes a few minutes.
  • The app is down for maintenance or experiencing technical difficulties. This may happen from time to time.