Ask a question

How will I know if my card application was successful?

We'll usually give you a decision in around a minute. However, it can take up to nine working days to complete the application process.

If you've not heard from us by then, please call Credit Card Services.

Card services
You can contact our credit card team via secure messaging within your mobile app, or alternatively please ring on:
0370 333 9091 (overseas +44 1268 508 018)
Relay UK: 18001 0370 907 0010
Accessibility information (opens in a new window).
Open 24 hours a day.
Calls may be recorded.
Call charge information.