Ask a question

I have just applied for an account. What identification do I need to provide?

If you used your passport, driving licence, debit card or EU Identity Card as you applied, the account will be open to use online within 24 hours.

If you did not have these available please retry later or visit a branch.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).

or you can apply over the phone with our account opening team.

NatWest application helpdesk
0345 3030 299
Minicom: 0800 404 6161
Open Monday to Friday 9am - 5pm, closed Sat-Sun.
(Opening hours may vary on public holidays)
Calls may be recorded.

Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Open 7 days a week 8am-8pm (Automated service 24/7).

Business customers - 03457 114477 (overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.