How can we help you?

Visit 'What you need to open your bank account (opens in a new window)' to find out about the documents that we’ll need to see to prove your identity.

You can key your application online whenever you’re ready and upload your documents at a time that’s convenient to you. Make sure to upload your documents before your application reaches the expiry date (the expiry date will be confirmed, once you’ve completed your application).

If you’ve been asked to upload your documents via our Security Partner DigiDocs, you can find further support on uploading your documents in the DigiDocs Guide (opens in a new window). Please allow 2 working days for your invite from DigiDocs to be received.

If you’ve already keyed your application and need further support, please contact:

For Current or Savings accounts

We offer 24/7 application support online via Cora, our digital assistant, and our friendly webchat team. Simply click the Cora button below and ask 'help with my account application' and select the current or savings account.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

Ask Cora

You can also do this in the mobile app by tapping 'Help' on the homescreen, followed by ‘Message us’.

NatWest application helpdesk (Loans, Overdrafts or Credit Cards)

NatWest application helpdesk
0345 3030 299
Minicom: 0800 404 6161
Open Monday to Friday 9am - 5pm, closed Sat-Sun.
(Opening hours may vary on public holidays)
Calls may be recorded.

Loan or Overdraft - option 3
Credit Card - option 4

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website