How can we help you?

If you are making an international payment to The Commonwealth Bank of Australia the National Clearing Code (NCC) or Bank State Branch (BSB) code may sometimes not be recognised.

You will need to enter the BSB code in the National Clearing Code field.

If you are getting a message 'Customer advice, please address the following issues: Please enter a valid National Country Code (NCC)' you should use the bank's SWIFT or BIC code instead. If you don't have the Payee's SWIFT or BIC code, please ask the Payee for them. They can get these from their bank.

The SWIFT or BIC field will only appear if you use the 'Urgent' or 'Standard' payment type.

If you still can't make the payment, you would need to call telephone banking where a member of staff will be able to arrange the International Payment for you.

Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Open 7 days a week 8am-8pm (Automated service 24/7).

Business customers - 03457 114477 (overseas +44 3457 114477)
Relay UK: 18001 03457 114477
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website