Some complex accounts are not yet suitable for the internet service, for example some loans and mortgages. We're currently working to add more accounts and services online and we'll advise you of any new developments using the 'Service Information' section on the log in pages.
If your account was showing online but is now no longer visible it might mean there is an issue with your account. In this case you would need to contact a branch to discuss your account and once the issue has been resolved the account should be available again online.
NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).