How can we help you?

Your original identification documents will be sent back to you within 14 days.

If you do not received them back 14 days from having sent them to us, please contact:

Application support for Current or Savings accounts

We offer 24/7 application support online via Cora, our digital assistant, and our friendly webchat team. Simply click the Cora button below and ask 'help with my account application' and select the current or savings account.

You can also do this in the mobile app by tapping 'Help' on the homescreen, followed by "Chat to Cora".

NatWest application helpdesk (Loans, Overdrafts or Credit Cards)

NatWest application helpdesk
0345 3030 299
Relay UK: 18001 0345 3030 299
Open Monday to Friday 9am - 5pm, closed Sat-Sun.
(Opening hours may vary on public holidays)
Calls may be recorded.

Loan or Overdraft - option 3
Credit Card - option 4

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website