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When can I expect to receive back my original identification (ID) documents that I will send?

Your original identification documents will be sent back to you within 14 days.

If you do not received them back 14 days from having sent them to us, please contact:

NatWest application helpdesk
0345 3030 299
Minicom: 0800 404 6161
Open Monday to Friday 9am - 5pm, closed Sat-Sun.
(Opening hours may vary on public holidays)
Calls may be recorded.