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Why didn't I get my Apple Pay verification code?

Your Apple Pay verification code will be sent to the mobile number that we have on record. If your number has changed, please contact us to update your records.

You should receive the passcode within 15 minutes. If you don't receive this please try again, or contact us.

Digital Wallet support (Apple Pay/Android Pay)
You can now activate your Apple Pay or Google pay by contacting us via our digital teams.

You can do this by opening Your NatWest mobile app and selecting "Help" on the bottom menu and then "Message us".

Or alternatively you contact us by visiting Apple Pay (opens in a new window) or Google Pay (opens in a new window) on your mobile browser and selecting to contact us in your preferred method.

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