To send money with Pay Your Contacts open the mobile app, tap on 'Payments', then tap 'Move Money' and select 'Pay your contacts' and follow the on screen steps. You can use the Pay Your Contacts feature in two ways by either i) sending money via their mobile number or ii) sending them a secure payment link (Pay Your Contacts by Link).
- If you are paying another NatWest Group (NatWest, Royal Bank of Scotland, Ulster Bank North) customer who is registered for Pay Your Contacts, you can pay them using their mobile number.
- If you are paying someone who is not a NatWest Group(NatWest, Royal Bank of Scotland, Ulster Bank North) customer or isn’t registered for Pay Your Contacts, you can generate a secure payment link and send this to them via multiple messaging channels.
Paym is coming to an end.
From 4th February 2023, the Paym service won't be available on the app, and you’ll be unable to make or receive Paym payments. The Paym service will be closed permanently by all banks on 7th March 2023.
You can still use Pay Your Contacts to make and receive payments using our Mobile App. So, you’ll still be able to pay registered NatWest, Royal Bank of Scotland, Ulster Bank, NatWest International and Isle of Man Bank customers, using their mobile number.
If you’ve already registered for Paym we’ll automatically register you for Pay Your Contacts. If you no longer want to be registered for this service you can cancel registration at any time.
To send money to someone who doesn’t bank with us or isn’t registered for Pay Your Contacts, you can make mobile payments using their account number and sort code.
Want to ask someone to make a payment to your account? You can share a payment request link or QR code using PayMe in the app.