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What happens if an alert is not delivered?

We can't guarantee that you'll definitely receive an alert.

They may be delayed or prevented by factors affecting your mobile phone network service provider or other events outside our control.

For example, if your account goes overdrawn we can't guarantee you'll receive an "Act Now Alert" in sufficient time for you to pay money into your account which is immediately available to use to minimise or even avoid fees on that day.

We will try to resend any alerts which are returned to us undelivered, but can't be held responsible if you don't receive one for any reason.