The iPad app runs alongside your Online Banking. If you have locked yourself out of Online Banking or telephone banking this may be why you are unable to register for the app. Once you have reset your Online Banking log in (there are prompts to do this on the Online Banking log in page) you should be able to successfully register for the iPad app.
Please note that you should have your own individual Online Banking details and your Customer Number is a 10 digit number that starts with your date of birth.
If you had the app previously and you are trying to re-register, we may still recognise your Online Banking details linked to another device. To remove your old registration, select the ‘Forgotten passcode’ link. This will remove your mobile banking registration, and allow you to re-register for the app.