How can we help you?

If you have just cancelled a payment to your credit card using Online Banking and want to double check it has been cancelled:

  1. Select 'Payments & transfers' from the main menu
  2. In the 'Make a payment or transfer' section select 'Manage scheduled payments'.

The credit card payment will no longer be displayed if it has been cancelled. If the payment has not been cancelled then it will still show in the list and an option to cancel the payment will be available.

Card services
You can contact our credit card team via secure messaging within your mobile app, or alternatively please ring on:
0370 333 9091 (overseas +44 1268 508 018)
Relay UK: 18001 0370 907 0010
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Open 24 hours a day.
Calls may be recorded.
Call charge information.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website