How can we help you?

There are a number of reasons why a debit card payment to your credit card may fail.

  • The maximum amount for a single payment is £10,000. If you attempt to exceed this limit, the payment will fail
  • The maximum number of debit card payments is 5 per day. If you are attempting a 6th payment in any one day, the payment will fail
  • When you make a debit card payment, we ask for the numbers from the debit cards statement address. If these don't match, the payment will fail
  • The debit card payment function only works for debit cards which are issued by a UK bank. If your debit card was issued overseas, the payment will fail

If none of the above items are relevant to your payment, you will need to contact the bank or building society that issued your debit card. They will be able to inform you of the reason the payment has failed.

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