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How can I make a complaint about life insurance?

If you ever need to complain about our service, please contact us:

In writing

National Westminster Bank Plc
Customer Relations Manager
PO Box 594
Chatham
ME4 9DP.

Over the phone

Complaints contacts
Customers with accounts in England & Wales
0800 151 0404
Overseas: +44 3457 888 444
Minicom: 0800 404 6161
Open 24 hours.

Customers with accounts in Scotland
0800 151 0409
Overseas: +44 1183 732 069
Minicom: 0800 092 9098
Open 24 hours

NatWest Private
0333 202 3330
Overseas: +44 161 933 7239
Minicom: 0800 027 1395
Open 24 hours

We are covered by the Financial Services Compensation Scheme (FSCS). If we cannot meet our obligations you may
be entitled to compensation under the scheme. You can get more information from the FSCS at www.fscs.org.uk (opens in a new window) or
by calling 0800 678 1100 or 0207 741 4100.