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How can I make a complaint about Life Insurance?

We are sorry you feel the need to complain. You can tell us what went wrong in the following ways:

If about how your policy was sold

Please write to:
NatWest
Customer Concerns Unit
The Royal Bank of Scotland
PO Box 833
Avon Street
Bristol
BS99 5BR

Call on 08085 403 666. Lines are open Monday to Friday 8:30am - 5:30pm excluding bank holidays.

If about a claim, the service or administration of your policy

Please write to Aviva at:
Aviva
Customer Relations
PO Box 3182
Norwich
NR1 3XE

Call Aviva on 0800 686 800. Lines are open Monday to Friday 8:30am - 5:30pm and 8:30am - 2pm on Saturdays excluding public holidays (England and Wales).

Email Aviva at helpdesk@aviva.co.uk

If you cannot settle your complaint, you may be entitled to refer it to the Financial Ombudsman Service.