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Why can't I make a top up on my Mobile app?

We're sorry. Top up is no longer available in the app.

You can still top up your phone at any NatWest, Royal Bank of Scotland (Scotland) or Tesco Personal Finance cash machine. Mobile Phone Top Up is not available at Royal Bank of Scotland cash machines in England & Wales.

Use our branch locator to find your nearest compatible Branch. You can also contact your provider for more ways to top up.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).