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What should I do if I notice suspicious transactions on my account?

If you suspect that you've been the victim of fraud or you notice any suspicious transactions on your accounts, please report this to us by calling.

Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Open 7 days a week 8am-8pm (Automated service 24/7).

Business customers - 03457 114477 (overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.

NatWest credit cards
Personal credit cards: 0800 161 5153
overseas: +44 126 850 8020
Business credit cards: 0345 300 4350
overseas: +44 1268 508 020
Open 24 hours