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You've told me I'm infected with a virus - I've run an anti-virus scan and it didn't find anything

Banking trojans are very sophisticated and anti-virus alone is often not enough to detect them.

NatWest offers free security software that is specifically designed to protect you from banking trojans and other online scams such as phishing. It's available to download from www.natwest.com/rapport (opens in a new window).

If you would like further information about Rapport please visit - What is Rapport?