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How do I make a claim on my travel insurance?

To make a travel insurance claim, please login to our Membership Services (opens in a new window). Alternatively, you can contact us on the numbers below.

Platinum

0345 609 0453 (Minicom 0345 600 0512).
Lines are open 9am-6pm Mon-Fri, and closed Saturday, Sunday and bank holidays.
If you need emergency assistance whilst abroad call us on:
0345 609 0453 or +44 1252 763 658.
Lines are open 24/7, 365 days a year. Charges may apply. Calls may be recorded.

Silver

0345 601 5219 (Minicom 0345 600 0512).
Lines are open 9am-6pm Mon-Fri, and closed Saturday, Sunday and bank holidays.
If you need emergency assistance whilst abroad call us on:
0345 601 5219 or +44 1252 308 792.
Lines are open 24/7, 365 days a year. Charges may apply. Calls may be recorded.

Black

0345 6090453 (Minicom 0345 600 0512).
Lines are open 9am-6pm Mon-Fri, and closed Saturday, Sunday and bank holidays.
If you need emergency assistance whilst abroad call us on:
0345 601 7188 or +44 1252 308 794.
Lines are open 24/7, 365 days a year. Charges may apply. Calls may be recorded.