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What should I do if I change my mobile phone number?

See "How do I update my mobile number?" for instructions on how to update your mobile number using Online Banking.

You can also update your number with us by contacting telephone banking or visiting a branch.

You will need to re-register for our mobile banking app using the new mobile phone number.

Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).