How can we help you?

As a NatWest customer you can

  • Pay in cash with a paying-in slip or using your debit card and PIN
  • Deposit cheques with a paying-in slip
  • Withdraw cash using your debit card and PIN
  • Get your balance using your debit card and PIN

We are changing all Visa debit cards to Debit Mastercard®, as we no longer offer Visa debit cards. You will be able to enjoy the same services as your old Visa card in Post Office branches.

What you need to know

  • Post Offices have various cut-off times and services, so do check with the Post Office you wish to use to see what they offer and what their cut-off time is for deposits, as this can impact when any deposit you make credits your account. Cash paid in at a Post Office using a debit card will be added to your account immediately.
  • Depositing cash with your debit card will now ask for your PIN. If you do not know your PIN you can contact us to order a reminder.
  • Customer who have a chip & signature card are not able to use this card at the Post Office. Customers can still use paying-in slips to deposit cash. If you need paying-in slips, please contact us and we will provide you with them.
  • Cash paid in using a paying-in slip will be added to your NatWest account by the end of the next working day, if paid in before the Post Office cut off time. If missed, this will be two working days.
  • Please ensure when paying in cash that you use a barcoded paying-in slip. If your paying-in slips do not contain a barcode, please contact us and we will provide you with them.
  • Cheques paid into the Post Office will be added to your NatWest account when we receive them from the Post Office, which is normally within two working days. Cheques will follow the normal cheque clearing cycle once we have received them. Please note, sometimes it might take a little longer for cheques to reach us from the Post Office
  • You can't mix cash and cheque payments, this will need to be two separate transactions

Here is a step by step video (opens in a new window) to show you how you can bank at the Post Office.

Further information can be found on our Post Office services page (opens in a new window).

Ask Cora

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