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How do I access the 24/7 Black Concierge service?

If you need help organising a special occasion, your concierge team is staffed by passionate, experienced specialists. They are experts in the fields of travel, dining, retail, entertainment and property.

If you want to secure a reservation at a top restaurant, plan a surprise children's birthday party or find your dream country home, our team are here to help.

Conditions apply, which are set out in your Black/Reward Black Account Benefit Terms (PDF, 1MB) leaflet.

You can email us on

Alternatively, you can call us.

Membership Services - Black Account
0345 601 7188
overseas: +44 2392 660 340
Minicom: 0345 600 0512
Open Monday to Friday 8am - 8pm (excluding bank holidays), Saturday 9am - 5pm