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How can I find out about my Black Account home emergency cover?

With your Black or Reward Black Account you have 24/7 cover up to £750 (including VAT) for home emergency call-out and repair. Cover is for the account holders main and second home in the UK (excluding properties you rent out). Exclusions apply.

What's covered? - We've sourced local tradesman to fix plumbing problems, gas or electricity failure, water failure, and broken or damaged windows.

What's excluded?  - Boilers over 10 years old, or with an output over 75kw. Homes unoccupied for more than 60 consecutive days.

This is not a home insurance policy, nor a maintenance contract.

You don't need to pay the tradesman as we will instruct the repairers.

Call our Home Emergency Service for help or to make a claim:

0345 601 7188
Minicom: 0345 600 0512
Lines are open 24/7, 365 days a year
Calls may be recorded

To have access to your Account benefits you need to register and then sign in at Membership Services.