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Why have I been charged more than I was expecting?

If the company has not made you aware of why they have taken an extra payment, you should contact them first to find out why.

If the extra payment is in error, the company may refund you directly.

If the company is not willing to assist, we may be able to help you challenge the transaction (opens in a new window) or make a claim (opens in a new window) for goods or services you have paid for but not received.