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How do I dispute a credit card transaction?

If you’ve made a purchase using your credit card we might be able to help you if any issues arise.

The first step should always be to contact the retailer or company involved as this is often the quickest way to resolve any problems. If you’ve been unable to resolve directly with the retailer, we may be able to help using the Visa and Mastercard Chargeback schemes.

We may be able to help you with the following:

  • There’s a problem with a subscription or a recurring transaction
  • You haven’t received your goods or services (including flights or holidays)
  • You were charged more than once, or the wrong amount
  • You used your debit card or a cash machine abroad, but there was an issue
  • There’s a problem with the goods or services that you’ve received

Please visit our Card Payment Support (opens in a new window) page where you’ll find more information about the options available to you, next steps to take and access to any online forms for submitting a claim.