Initially you will only have access to fees and charges letters and notifications of unpaid items via your Mailbox however the variety of letters will grow in time. We plan to give access to mail issued when opening new accounts or changing you overdraft later in 2017.
You will automatically receive a copy of any eligible mail to your Online Banking Mailbox as well as by post, however if you don't need the paper copy you can choose to go paperless by updating your preferences using the 'Paperless settings' option in the left hand menu within Online Banking.
If you go paperless, we'll send you an alert to let you know when you have a new item of mail in your Mailbox. You can chose to receive an email alert, a text alert or both by clicking on the 'Alerts' option in the left hand menu within Online Banking, then select 'Manage alerts'.
If you switch to paperless mail, we may still occasionally send you selected important letters by post.