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How do I submit a Subject Access Request (SAR)?

You can submit a Subject Access Request (SAR) by using the following steps.

To submit a Subject Access Request you are required to:

  • Submit a signed written request or complete the optional SAR form (.PDF 94KB) or you can make a request by telephone or in branch.

Subject Access Requests should always be sent directly to:

Subject Access Requests
Mailroom Manager
1 Hardman Boulevard
M3 3AQ
Depot 049

The bank has a regulatory deadline of 30 days from the request being received into the bank to provide you with this information unless it is a complex request.  Please note if you would like a copy of specific information such as a single call recording or a copy of documentation we can usually provide this more quickly without a full Subject Access Request.

The request needs to be authenticated by the party seeking the information (joint request would require both to authenticate).

If you’re requesting specific information this can be expressed within the letter/form, this will assist us in meeting the request more efficiently, and is essential if you would like call recordings or cctv footage.

If your name has changed, then we will require relevant proof of this change, e.g. original copy of marriage certificate certified by branch.

Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Business customers - 03457 114477 (overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.

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