How can we help you?

Request online

To make a Subject Access Request online, please click here:

For other ways to contact us for a SAR see below

To submit a Subject Access Request you can:

Telephone us on the number below:

  • Telephone banking
    Personal customers - 03457 888444 (overseas +44 3457 888444)
    Open 7 days a week 8am-8pm (Automated service 24/7).

    Business customers - 03457 114477 (overseas +44 3457 114477)
    Minicom: 0800 404 6161
    Open 24 hours a day.
    Calls may be recorded.
    Call charge information.

    Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.

Visit us at your branch

Write in

  • You can make a request by telephone or in branch, where our staff will be able to complete the form on your behalf. Or if you prefer to write in then please complete the SAR form (.PDF 94KB).
  • Please be specific if you need anything in particular, as we might be able to find it for you more easily. Please note if you would like a copy of specific information such as a single call recording or a copy of documentation we can usually provide this more quickly without a full Subject Access Request.
  • Please do not send any payment when submitting a SAR as in most cases we will not charge a fee to comply with a subject access request.
  • We'll send your data to you securely electronically in PDF form, so you can share it with a third party if you need to. Alternatively, we can post it to you.
  • When you've completed your request, for security purposes we may contact you. The bank is obliged to ensure that we are dealing with the correct person, so we may ask you to prove your identity, before we address your request and respond. If you are unable to prove your identity, we are not required to respond. Once you have proved your identity and we've approved your request, it'll usually take up to 30 days for us to prepare it. We aim to complete all requests as soon as possible and within that time, however if your request is more complex, we may take up to 90 days. In the unlikely event that this is the case we will let you know of any delays within 30 days.

Please post your signed and  completed form to:

Subject Access Requests
Mailroom Manager
1 Hardman Boulevard
M3 3AQ
Depot 049

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website