How can we help you?

If you suspect a charge has been applied to your account in error, you should first check which type of charge has been applied and confirm if it has been applied correctly. You can get further guidance on how to do this through our Charges FAQ.

Alternatively, you can find further information on our Rates & Charges Page (opens in a new window).

If you still don’t recognise the charge which has been applied and would like to question why it has been applied please chat to Cora, your digital assistant.

Remember - you can set up text alerts which will notify you of important activity on your account, this can help you to prevent incurring charges in the future. You can find guidance on the type of alerts we offer through our Alerts FAQ and further guidance on how to set up text alerts on our Text Alerts FAQ.

You can also find further guidance on Fees & Charges on our Overdraft calculator page

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website