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How do I inform you of a bereavement?

There are a number of ways to inform us of a bereavement.


Death Notification Service

To make things easier, if the person who died held accounts with a number of financial providers, there’s a free online Death Notification Service (opens in a new window) where you can complete one notification that is then sent to all the participating financial providers you need to notify. The financial providers (including several associated brands) that are part of this service are:

  • NatWest
  • Royal Bank of Scotland
  • Barclays
  • HSBC
  • Lloyds Banking Group
  • Nationwide
  • Santander UK

(a full list of participating banks can be found on the Death Notification Service web site – see link above)

Please note that this is an online notification service only. If you use it, those organisations will update their records and contact you within 10 days to let you know the next step.

NatWest Online form

Should you only need/wish to let us know of a bereavement then you can use our Online Just Click – Notify & Upload Form (opens in a new window)..

Before you start to fill out the form, you will need to have the following details handy in advance so that we can help you:

  • Your full name, address and contact telephone number
  • The full name and address of the deceased customer
  • The sort code and account number of the deceased (we only need one account number, even if there are multiple accounts)
  • The Death Certificate number (if known)

We’ll then contact you explaining the next steps.

Chat with us

We recommend in the first instance you webchat with our dedicated team who will arrange an appointment at a branch most convenient to you.

A member of staff will talk you through the process and answer any questions you have.

Bereavement service team
We can take you through the process and answer any questions you have through a secure live chat.

Chat now

In Branch

If you are having difficulties completing the online form, please visit one of our branches who will be able to assist you.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).