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How do I report a phishing email or scam email?

At NatWest we will never ask our customers for any personal information by email. You should not respond to any email asking you to divulge your full pin or password, we would only ever ask for random characters.

If you have received a fraudulent or suspicious email and not responded to it please forward the email to phishing@natwest.com.

However, if you have responded to the email and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself please contact us immediately.

Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Open 7 days a week 8am-8pm (Automated service 24/7).

Business customers - 03457 114477 (overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.

Visit our Security Centre (opens in a new window) on natwest.com for further advice on handling phishing e-mails and other security issues such as viruses spyware and trojans.